LabVantage achieved its first installation of a Laboratory Information Management System (LIMS) in Taiwan’s pharmaceutical industry. This win marks a significant breakthrough in the local market and reinforces its position as a trusted partner for digital transformation in laboratories.

LabVantage delivers more than a traditional Laboratory Information Management System (LIMS). It is a technology leader with a LIMS offering, consolidating nearly four decades of innovation and domain expertise into a constantly expanding, all-in-one transformational product. Its advanced, AI-powered solutions help laboratories improve data integrity, enhance cybersecurity, and accelerate digital transformation. Trusted by over 1,500 sites worldwide, LabVantage enables organizations to turn scientific data into actionable business insights.

Challenge

The customer was managing a complex workflow entirely through paper-based documentation. Manual recording and review processes were time-consuming, often requiring overtime and consuming large amounts of paper. Retrieving records during FDA audits added further operational pressure, demanding significant effort and increasing compliance risks.

Approach

We worked closely with the customer to make them aware of the advantages of a modern LIMS and how it could transform their operations. The team then provided hands-on troubleshooting, clear communication, and timely support to address immediate pain points. A tailored pharma LIMS package was delivered along with comprehensive training to ensure smooth adoption. To further strengthen confidence in the solution, we arranged a visit to a successful LabVantage installation in Shanghai. This real-world example demonstrated proven capabilities and reinforced trust. Through this collaborative and consultative approach, we ensured the customer felt supported every step of the way.

Results

The implementation delivered measurable improvements in efficiency and data accuracy. Automated workflows reduced manual effort and review time, while compliance readiness and overall visibility improved significantly. Stakeholders praised the project for its smooth rollout and tangible performance gains, setting a new benchmark for LIMS adoption in Taiwan’s pharmaceutical sector.

This success story marks the beginning of a new era for LabVantage in Taiwan. By combining cutting-edge technology with a customer-first approach, we demonstrated the power of partnership in driving digital transformation.

Globalization in the Taiwanese pharmaceutical industry presents a huge opportunity, but it also requires effort to gain customers’ confidence by demonstrating that the solution complies with local regulations and customs. Together with the DKSH team, we combined the strength of a modern, top-tier LIMS solution with attention to regional needs. This ensures faster decision-making, clearer traceability, and smoother operations. We hope to bring many more successes to Taiwan and help Taiwanese products reach higher goals in the global market.

– Edwin Tong, Asia Pacific Sales Manager, LabVantage Solutions